Leave it to the experts...

Isn’t modern technology great? It saves so much time and money. But what’s the real cost? As I stand at the supermarket checkout scanning my own shopping, packing it and then hailing an assistant to reset the machine because of that inevitable unknown item in the bagging area… my mind wanders to the days when this was done for me by a human who knew how to operate the till. We’ve all become generalists now. We all do everything because technology has made it possible. But that means that nothing is done with a great deal of skill and our lives are the poorer for it. This is very relevant to my business in particular because, as a rule, everybody can write to some degree. Twenty years ago no

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